AT&T 555-230-520 manual Contents

Contents

Table of Contents i

1	About This Document		1-1
	■	Feature Availability	1-1
	■ What is Call Vectoring?		1-1
	■ What is Expert Agent Selection (EAS)?		1-4
	■	Call Vectoring Features	1-5
	■ Contents and Organization of the Guide		1-6
	■ Intended Audience and Use of the Guide		1-6
	■	References	1-7

2	Tutorial		2-1
	■	Introduction	2-1
	■ Entering the Vector On-Line		2-1
		Procedures for Basic Screen Administration	2-2
		Enhanced Vector Editing (G3V4 and later
		releases)	2-5
	■	Constructing a Vector: One Approach	2-5
		Phase 1: Queuing a Call to the Main Split	2-6
		Phase 2: Providing Feedback and Delay
		Announcement	2-7
		Phase 3: Repeating Delay Announcement and
		Feedback	2-9
		Phase 4: Queuing a Call to a Backup Split	2-10
		Phase 5: Checking the Queue Capacity	2-11
		Phase 6: Checking for Non-Business Hours	2-13
	■	Benefits of Call Vectoring	2-15

Issue 4 September 1995 iii