AT&T 555-230-520 manual Comments

Interactions Between Call Vectoring/EAS and

BCMS/CMS

Here’s the tracking table for this scenario:

Table F-3.	Tracking for Call Answered by Primary Split
			Split Tracking
		1	2	3
R3 CMS		answer	dequeue	dequeue
BCMS		answer
R2 CMS		answer	outflow	outflow

Comments:

■R3 CMS: Dequeue is tracked in split 2 as well as in split 3 because the call is answered by the primary split (split 1) and is thus dequeued from splits 2 and 3 without being answered in these splits.

■BCMS: No dequeue tracking item is available.

■R2 CMS: Outflow is tracked in the same situations where R3 CMS tracks a dequeue. Accordingly, outflow is tracked in splits 2 and 3 because the call is dequeued from these splits without being answered in either one of the splits.

Call Answered by a Non-Primary Split. The following scenario involves a call answered by a nonprimary split. The scenario is as follows:

1.Call comes into a VDN whose vector queues the call to splits 1, 2 and 3.

2.Call is answered in split 2.

Here’s the tracking table for this scenario:

Table F-4. Tracking for Call Answered by Non-Primary Split

		Split Tracking
	1	2	3
R3 CMS	outflow	inflow	dequeue
		answer
BCMS	outflow	inflow
		answer
R2 CMS	outflow	answer	outflow

F-8Issue 4 September 1995