AT&T 555-230-520 manual Command Set, Functions and Examples

Basic Call Vectoring

Command Set

The following table illustrates the commands used for Basic Call Vectoring.

Table 4-1. Basic Call Vectoring Command Set

Command Category	Action Taken	Command
TREATMENT	Play an announcement.	announcement
	Delay with audible feedback of silence,	wait-time
	ringback, system music, or alternate
	audio/music source.
	Play a busy tone and stop vector	busy
	processing.
	Disconnect the call.	disconnect
	Execute a Voice Response Unit (VRU)	converse-on split
	script.
ROUTING	Queue the call to an ACD split	queue-to main split
	Queue the call to a backup ACD split.	check-backup split
	Leave a message.	messaging split
	Route the call to a number programmed	route-to number
	in the vector or to a Service Observing
	Feature Access Code.
	Send to an adjunct a message	adjunct routing
	requesting routing instructions for the
	call.
BRANCHING/	Go to a vector step.	goto step
PROGRAMMING	Go to another vector.	goto vector
	Stop vector processing.	stop

Functions and Examples

Basic Call Vectoring allows the user to employ a number of different functions to process telephone calls. These functions include the following:

■Providing call treatments

■Routing calls

■Branching/Programming

4-2Issue 4 September 1995