Basic Call Vectoring

Command Set

The following table illustrates the commands used for Basic Call Vectoring.

Table 4-1. Basic Call Vectoring Command Set

Command Category

Action Taken

Command

 

TREATMENT

Play an announcement.

announcement

 

 

Delay with audible feedback of silence,

wait-time

 

 

ringback, system music, or alternate

 

 

 

audio/music source.

 

 

 

Play a busy tone and stop vector

busy

 

 

processing.

 

 

 

Disconnect the call.

disconnect

 

 

Execute a Voice Response Unit (VRU)

converse-on split

 

 

script.

 

 

 

 

 

 

ROUTING

Queue the call to an ACD split

queue-to main split

 

 

Queue the call to a backup ACD split.

check-backup split

 

 

Leave a message.

messaging split

 

 

Route the call to a number programmed

route-to number

 

 

in the vector or to a Service Observing

 

 

 

Feature Access Code.

 

 

 

Send to an adjunct a message

adjunct routing

 

 

requesting routing instructions for the

 

 

 

call.

 

 

 

 

 

 

BRANCHING/

Go to a vector step.

goto step

 

PROGRAMMING

Go to another vector.

goto vector

 

 

 

 

Stop vector processing.

stop

 

 

 

 

 

Functions and Examples

Basic Call Vectoring allows the user to employ a number of different functions to process telephone calls. These functions include the following:

Providing call treatments

Routing calls

Branching/Programming

4-2Issue 4 September 1995

Page 59
Image 59
AT&T 555-230-520 manual Command Set, Functions and Examples