AT&T 555-230-520 manual Differences Between G2 and G3r EAS, G2.2 G3r

Functional Differences for G2 and G3 Call Vectoring and EAS

command, for example), an inflow is tracked only in the first split to which the call requeues.

Also, when multiple split queuing is involved, R2 CMS tracks an outflow in those splits to which the call queues and from which it eventually dequeues without being answered there. In effect, then, R2 CMS tracks an outflow in the same situations where R3 CMS tracks a dequeue.

Differences Between G2 and G3r EAS

This section lists the differences between release G2 and G3r for EAS.

■Capacities:

	G2.2	G3r
Measured Agents	1023	5200
Total Agents	2048	5200 (each agent
		in one skill)
Skills/agent	5 (1 default + 4 additional)	4
Skill Groups	600 (numbered 10-609)	255

■G2.2 does not have logical agent capabilities.

—Voice terminals are preassigned to default skill groups (groups ending in zero).

—Agents sharing voice terminals must have the same default skill group.

—The voice terminal extension is used to provide a name, COR, and coverage path.

■G3 logical agent provides the following:

—Any voice t erminal can be used as an ACD terminal for any skills.

—Agents can be rea ched by dialing their login IDs.

—Name, COR, and coverage path f ollow the agent to the voice terminal currently logged into.

■G2.2 does not support Direct Agent Calling.

■G2.2 does not support Call Prompting.

■G2.2 login procedure is: dial feature access code, dial login ID twice. G3

login procedure is: dial feature access code, dial login ID, dial optional password.

■G2.2 restricts agents with multiple skills to skills in the same skill tens group (for example, skill 20-29). G3 allows agent to be in any combination of skills.

E-12Issue 4 September 1995