AT&T 555-230-520 manual Lookahead Interflows, Figure M-12. Example Vector

Other Examples

Lookahead Interflows

Recommendation: When using a lookahead interflow, first test to see if the receiving office is open for business.

The scenario is a sending switch in Los Angeles, with office hours from 8:00 AM to 5:00PM (8:00-17:00) PST and the receiving switch is in New York, with office hours from 8:00 AM to 5:00PM EST (5:00-14:00 PST). There is a 3 hour difference between the two switches.

The example in Figure M-12routes calls to the New York switch. If there are no agents available at the Los Angeles switch. It is possible for calls to be interflowed during hours that the agents in New York are not available, thus doing unnecessary processing.

1.queue-to main split 1

2.route-to number 99145555555 cov n if unconditionally

3. announcement 2770 (“All agents are busy. Please hold.”)

4.wait-time 120 seconds hearing music

5.goto step 3 if unconditionally

6.stop

Figure M-12. Example Vector

The example in Figure M-13tests first to see if the New York switch is open before requesting a queue to the New York switch, thus avoiding unnecessary processing.

1.queue-to main split 1

2.goto step 4 if time-of-day is all 14:00 to all 05:00

3.route-to number 99145555555 cov n if unconditionally

4. announcement 2770 (“All agents are busy. Please hold.”)

5.wait-time 120 seconds hearing music

6.goto step 4 if unconditionally

7.stop

Figure M-13. Example Vector with Improved Performance

Issue 4 September 1995 M-9