AT&T 555-230-520 manual Advanced Vector Routing

Contents

	User-Entered FAC and Extension	5-14
	Preprogrammed FAC and Extension	5-14
■	Dial-Ahead Digits	5-14
■	ASAI-Requested Digit Collection	5-18
■	ASAI-ProvidedDial-Ahead Digits	5-19

6	Advanced Vector Routing		6-1
	■	Introduction	6-1
	■	Command Set	6-1
	■	Expected Wait Time (EWT)	6-2
		EWT for a Split	6-2
		EWT for a Call	6-3
		Passing EWT to a VRU	6-3
		The EWT Algorithm	6-4
		When to Use Wait Time Predictions	6-4
		Examples	6-5
		Example 1 — EWT Routing and Passing Wait
		to a VRU	6-5
		Example 2 — Not ifying Callers of Wait Time
		Without a VRU	6-6
		Example 3 — Using EWT to Ro ute to the
		Best Split	6-8
		Factors that Effect the Value of EWT	6-9
		Factors that Cause EWT for a Split Priority Level
		to Increase	6-9
		Factors that Cause EWT for a Split Priority Level
		to Decrease	6-9
	■	Rolling Average Speed of Answer (ASA)	6-10
		Rolling ASA Split Calculation	6-10
		Rolling ASA VDN Calculation	6-11
		Rolling ASA Considerations	6-11
		Example	6-11
	■	VDN Calls	6-12
		Counted Calls	6-13
		Example	6-13

vi Issue 4 September 1995