AT&T 555-230-520 manual Check Backup, Figure M-7. Example Vector

Improving Performance

Check Backup

Recommendation: When using check-backup commands to queue a call to backup splits, ensure that an adequate amount of time has elasped before checking the backup splits again.

NOTE:

With the introduction of the ‘Expected Time Wait Time’ feature in Generic 3 Version 4, the style of programming used in this example is no longer relevant. The best approach is to use the ‘Expected Time Wait’ feature to locate the most appropriate split for the call and queue it there.

The example in Figure M-7checks backup splits continuously as long as the call is in queue.

1.queue-to main split 1 pri h

2.announcement 3000

3.wait-time 10 seconds hearing music

4.check-backup split 21 pri m if available-agents > 0

5.check-backup split 22 pri m if available-agents > 0

6.check-backup split 23 pri m if available-agents > 0

7.check-backup split 24 pri m if available-agents > 0

8.check-backup split 25 pri m if available-agents > 0

9.goto step 4 if unconditionally

Figure M-7. Example Vector

The example in Figure M-8adds a delay of 10 seconds to ensure that some time has elasped before checking the backup splits again.

1.queue-to main split 1 pri h

2.announcement 3000

3.wait-time 30 seconds hearing music

4.check-backup split 21 pri m if available-agents > 0

5.check-backup split 22 pri m if available-agents > 0

6.check-backup split 23 pri m if available-agents > 0

7.check-backup split 24 pri m if available-agents > 0

8.check-backup split 25 pri m if available-agents > 0

9.wait-time 10 seconds hearing music

10.goto step 4 if unconditionally

Figure M-8. Example Vector with Improved Performance

M-6Issue 4 September 1995