AT&T 555-230-520 manual Advanced Vector Routing

Advanced Vector Routing 6

Introduction

Advanced Vector Routing adds significantly to the conditional routing capabilities of Basic Call Vectoring. Specifically, it adds the following conditions for routing calls.

■Expected Wait Time (expected-wait)

■Rolling Average Speed of Answer (rolling-asa)

■VDN Calls (counted-calls)

Command Set

The following table illustrates the commands used in Advanced Vector Routing.

Table 6-1. Advanced Vector Routing Command Set

Command
Category	Action Taken	Command
ROUTING	Queue the call to a backup ACD split.	check-backup
		split
BRANCHING/	Go to a vector step.	goto step
PROGRAMMING	Go to another vector.	goto vector

Issue 4 September 1995 6-1