AT&T 555-230-520 manual Goto Step Command, Conditions = available-agent, staffed-agents

Call Vectoring Commands

Goto Step Command

goto step

Purpose

Allows conditional or unconditional movement (branching) to a preceding or subsequent step in the vector.

Syntax

goto step <step #> if unconditionally

goto step <step #> if digits <comparator> < digits>

goto step <step #> if digits <option> table <table>

goto step <step #> if ani <comparator> < digits>

goto step <step #> if ani <option> table <table>

goto step <step #> if ii-digits<comparator> < digits>

goto step <step #> if ii-digits<option> table <table>

goto step <step #> if time-of-dayis <day> <hour>: <minute> to <day> <hour>: <minute>

Conditions = available-agent, staffed-agents:

goto step <step #> if <condition> in split <split #> <comparator> <threshold>

goto step <step #> if <condition> in skill <skill #> <comparator> <threshold>

Conditions = calls-queued, oldest call-wait:

goto step <step #> if <condition> in split <split #> pri < priority level> <comparator> <threshold>

goto step <step #> if <condition> in skill <skill #> pri < priority level> <comparator> <threshold>

Condition = rolling-asa:

goto step <step #> if <condition> for split <split #> < comparator> <threshold> goto step <step #> if <condition> for skill <skill #> <comparator> <threshold>

A-48Issue 4 September 1995