Call Vectoring Applications
■Message Collection allows the caller to leave a recorded message for the customer in lieu of waiting for the customer to answer his or her call.
The following four vectors illustrate how the mutual fund company handles telephone calls.
VDN (extension=1030 name=‘‘ABC Inv’’ vector=30 display override=‘‘y’’) Vector 30
1.
2.collect 1 digits after announcement 3531 (‘‘Thank you for calling ABC Investments. If
you wish to open a new account, please dial 1. If you wish to make an account inquiry, please dial 2. If you wish to know the current net asset values of our funds, please dial 3.’’)
3.
4.
5.
6.
7.disconnect after announcement none
VDN (extension=1031 name=‘‘New Account’’ vector=31)
Vector 31
1.
2.announcement 3535
3.
4.collect 1 digits after announcement 4020 (‘‘We’re sorry. All of our operators are busy at the moment. If you’d like to leave your name and telephone number so that we can get back to you, dial 1.’’)
5.goto step 9 if digit = 1
6.announcement 3537
7.wait time 50 secs hearing music
8.goto step 6 if unconditionally
9.messaging split 5 for extension 4000
10.announcement 3538 (‘‘We’re sorry, we cannot take
your message at this time. You may continue to hold, or you can call back later.’’)
11.goto step 6 if unconditionally
VDN (extension=1032 name=‘‘Account Enq’’ vector=32)
Vector 32:
1.
2.collect 6 digits after announcement 3533 (‘‘Please enter your
3.
4.announcement 3535
5.
6.goto step 4 if unconditionally
VDN (extension=1033 Name=‘‘Net Asset Val’’ Vector=33)
Vector 33:
1.disconnect after announcement 3534
(‘‘The net asset values of our funds at the close of the market on Wednesday, May 15 were as follows: ABC Growth.....33.21.....up 33 cents; ABC
High Yield.....11.48.....down 3 cents.’’)
