AT&T 555-230-520 manual Fundamentals of Call Vectoring

Contents

3	Fundamentals of Call Vectoring		3-1
	■	Introduction	3-1
	■	Call Management	3-1
		Call Flow	3-2
		Caller Control	3-3
		Call Queuing to Splits	3-3
		Split Queue Priority Levels	3-4
		Agent Work Mode	3-4
		Calling Party Feedback	3-5
		Dialed Number Identification Service (DNIS)	3-6
	■	Vector Processing	3-7
		Vector Directory Number	3-7
		VDN Override	3-9
		VDN in a Coverage Path	3-10
		Service Observing VDNs	3-11
		Vector Control Flow	3-11
		Termination vs. Stopping	3-12
		Programming Capabilities	3-12
		Command Summary	3-13
		Condition Testing within the Commands	3-14

4	Basic Call Vectoring		4-1
	■	Introduction	4-1
	■	Command Set	4-2
	■	Functions and Examples	4-2
		Providing Call Treatments	4-3
		Announcements	4-3
		Delay Announcements	4-4
		Forced Announcements	4-4
		Information Announcements	4-5
		Delays with Audible Feedback	4-5
		Multiple Audio or Music Sources	4-6
		Busy Tone	4-7

iv Issue 4 September 1995