AT&T 555-230-520 Enabling the Vector Disconnect Timer, Upgrading to a Call Vectoring Environment

Enabling the Vector Disconnect Timer

Enabling the Vector Disconnect Timer

Call Vectoring makes available a Vector Disconnect Timer, which can be set for any amount of time between 1 and 240 minutes inclusive. The timer is enabled by selecting the timer field in the Feature-Related System-Parameters form. The timer is started when vector processing is started. Once the timer runs out, the call is dropped. The timer is canceled when vector processing terminates.

Enabling the timer allows queued calls that have not been answered within a determined amount of time to be dropped. For more information, refer to DEFINITY Communications System Generic 3 Implementation, 555-230-653.

Upgrading to a Call Vectoring

Environment

If you are already equipped with ACD and want to use Call Vectoring, the ACD environment must be upgraded to a Call Vectoring environment. This involves installing VDNs, vectors and hunt groups for the desired Call Vectoring feature(s).

The set of guidelines that follows is intended to serve as a general procedure for upgrading to a Call Vectoring environment. For complete details of this process, refer to DEFINITY Communications System Generic 3 Implementation, 555-230- 655.

1.Verify the vector options on the Customer Option Form.

NOTE:

This is always done by AT&T personnel.

2.Add the VDNs.

3.Evaluate the number of queue slots assigned to each split. Usually, you want to assign enough queue slots to allow all calls processed by Call Vectoring to be queued. (See the considerations for Basic Call Vectoring in Appendix C for more details.)

4.Change hunt-groups to be vector-controlled.

5.Administer the vectors and at least one test hunt group.

6.Test all of the vectors to be installed.

7.Change the trunk groups, night destinations, etc., to use the VDNs.

Changing and Testing the Vector

Vectors currently being used to process calls should not be changed because changes would have an immediate and uncertain effect on the treatment that the calls are receiving. Instead, a new vector should always be written.

Issue 4 September 1995 B-7