AT&T 555-230-520 manual DNIS/ISDN Called Party, Call Prompting/VRU Digits

Expert Agent Selection

DNIS/ISDN Called Party

Recall from Chapter 3 that a set of DNIS digits can be interpreted as a VDN. The following table presents four services and their corresponding telephone number (including DNIS digits) that might be provided to the caller.

Table 10-2. Examples of Services and Corresponding DNIS

Digits

	Telephone	Corresponding
Service	Number	DNIS
Emergency Road Service (English)	800-765-1111	6001
Emergency Road Service (Spanish)	800-765-2222	6002
Route Planning (English)	800-765-3333	6003
Route Planning (Spanish)	800-765-4444	6004
General (Call Prompting)	800-765-5555	6005

NOTE:

DNIS digits must be extensions that are reflected in the dial plan.

Call Prompting/VRU Digits

The Call Prompting/VRU digits are entered by the caller in response to any recorded question about a caller’s needs. For example, a hotline for a product may request that a product code be entered, or a travel service may request a 2- digit state code to indicate the state to which the caller would like to travel. The following figure provides a prompt that encourages the caller to enter the appropriate Call Prompting digit for the needed service from the auto club.

Table 10-3. Example of a Prompt for Entering Call Prompting

Digits

‘‘For emergency road service, dial 1.

Para asistencia con su automovil, marque el dos.

For travel route directions, dial 3.

Para informacion sobre rutas, marque el cuatro.’’

10-4Issue 4 September 1995