Adjunct Routing

The following vectors can be used to illustrate the processes just described.

VDN (extension=1040 name=‘‘Ad Route’’ vector=40)

Vector 40

1.adjunct routing link 1000 (link is down)

2.wait-time 10 seconds hearing ringback

3.adjunct routing link 2000 (link is down)

4.goto step 7 if available-agents in split 20 < 1

5.wait-time 10 seconds hearing ringback

6.goto vector 50 if unconditionally

7.goto step 10 if calls-queued in split 20 pri l > 50

8.announcement 4001

9.goto vector 50 if unconditionally

10.route-to number 6000 with cov n if unconditionally VDN (extension=6000 name=‘‘Message’’ vector=60)

Vector 60

1.announcement 4000 (‘‘We’re sorry. We

are still unable to connect you to an agent. If you’d like to leave a message, please do so after the tone. Otherwise, please call back weekdays between 8:00 A.M. and 5:00 P.M.

Thank you.’’)

2.wait-time 6 seconds hearing silence

3.messaging split 18 for extension 1500

4.announcement 4010 (‘‘We’re sorry. We

were unable to connect you to our voice mail. If you’d like to try to leave a message again, please do so after the tone. Otherwise, please call back weekdays between 8:00 A.M. and 5:00 P.M. Thank you.’’)

5.goto step 2 if unconditionally

Figure 9-2. Skipping/Non-Skipping of Treatment Commands with ASAI Link Down

Because we are assuming the adjunct link is down, the adjunct routing command in Step 1 fails. Because the wait-timecommand in Step 2 immediately follows an adjunct routing command whose adjunct link is down, the wait-timestep is skipped. Step 3 contains another adjunct routing command whose adjunct link is also down. As a result, the step fails, and control is passed to the goto step command in Step 4, which is automatically executed.

Now, let’s assume the goto step command in Step 4 is not successful (that is, no branch is made because there is at least one available agent in split 20). In such a case, the wait-timestep (Step 5) following the unsuccessful goto step is skipped, and control is passed to the goto vector command in Step 6. This step then routes the call to vector 50 (not shown), which is designed to queue the call and provide standard call treatment.

On the other hand, let’s backtrack and assume the goto step command in Step 4 is successful. In such a case, control is passed to Step 7, where another goto step command determines whether there are more than 50 calls in split 20. If so,

9-4Issue 4 September 1995

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Image 135
AT&T 555-230-520 manual Vector Announcement 4000 ‘‘We’re sorry. We