AT&T 555-230-520 manual GL-4Issue 4 September

Glossary

Call Prompting

A feature that uses vector commands to collect and test digits, and/or display digits to the agent or pass them to an adjunct processor. Based on the digits dialed, the call is routed to a desired destination or receives other treatment. External callers must use touch-tone dialing for entering digits. The Call Prompting feature can be used with other call vectoring capabilities.

Caller Information (CALLR-INFO) button

A device that displays the digits that have been collected when a Call Prompting user enters digits from a touch-tone telephone or when a VRU has returned digits to the switch.

Call Management System (CMS)

An application running on an adjunct processor that collects, stores, analyzes, displays, and reports ACD information provided by the switch. CMS enables customers to monitor and manage telemarketing centers by generating reports on the status of agents, splits, trunks, trunk groups, vectors, vector directory numbers. CMS also enables customers to partially administer the ACD features on the DEFINITY switch.

‘Call Vector’ form

An on-line screen used for entering a vector.

call vectoring

A method that manages inbound calls by using routing tables called vectors to uniquely define treatments for each call type. The call type is based on the dialed number or trunk group termination to a vector via VDNs. The vectors are customer programmable using commands that resemble a high-level programming language to specify what treatments the call should be given. See also vectoring.

Calling Party Number (CPN)

The 10-digit number (for North America) of the station that is calling. The CPN is not always identical to the billing number (BN). For example, a company may have a BN of 555-7000, yet an individual at that company may have a CPN of 555-7335. Taken together, CPN/BN information allows the called party to identify the calling party and to determine call volumes from particular geographic areas. Formerly called station identification (SID). See also Billing Number (BN).

CCITT

See Consultative Committee on International Telegraphy and Telephony (CCITT).

Class of Restriction (COR)

A VDN property consisting of a 1- or 2-digit number that is used to determine any calling party restrictions (for example, lack of calling permission).

CMS

See Call Management System (CMS).

Consultative Committee on International Telegraphy and Telephony (CCITT)

One of the four permanent parts of the International Telecommunications Union, based in Geneva, Switzerland.

collected digits

The touch tone digits entered by a caller or returned from a VRU and collected by a collect digits vector step. See also dial-ahead digits.

conditional branching

The type of vector control flow that is passed from the current vector step to the specified vector step, provided that the condition in the first step is met.

GL-4Issue 4 September 1995