AT&T 555-230-520 x, a, b, c,, 1234567890

Functions and Examples
Issue 4 September 1995 5-11
customer account number) bef ore th e c a ller i s co nnect ed to the agent, thus
eliminating the need for the a g ent to ask for this informat ion .
The CALLR-INFO but ton displays information in the fol lowing format:
where
■ x is a call appearance letter (for example, a, b, c, etc.)
■ 1234567890 represents the digits collected from the c aller
The digit s entered by the caller are collected by the most recent collect digits
command. Any digits that were ‘‘dialed ahead’’ and not explicitly requested by
the most recently executed
collect digits command are not displayed.
Let’s assume that digits have be e n c ollect ed via Call Promp t ing. If the agent
presses the CALLR-INFO b utton w hen the call is alerting at the agent’s station or
when the station is active on a call appearanc e, the following events occur:
■Ten second timer for display interval is set.
■Status lamp (if available) associated wit h the bu t t on is lit.
■Display is updated. Specifically, the incoming call identification (calling
party ICI) is replaced with the collected digits in the format presented
earlier in this section. Only those digits collecte d for the last
collect digits
command are displayed.
If all the conditions to use the b utton (except for the collect ion of digits) are set,
and the agent presses the button, the status lamp (if availab le) associated with
the button flashes denial.
One or more events may occur during a successful execution after the button is
pushed. These events include the following:
■Ten second timer times out
■Incoming call arrives (at any call appearance)
■Active call changes status (for example, another caller is add e d to the
conference)
If any of these events occur, the following takes place:
■Status lamp (if available) associated wit h the bu t t on is turned off.
■Display is updated (as previously described).
NOTE:
If the agent needs to display the collected digits again, the CALLR-INFO
button can be depressed again to repeat the operation described in this
x=Info: 1234567890