Contents

Call Forwarding

10-27

Call Park

10-27

Call Pickup

10-28

Class of Restriction

10-28

Class of Service

10-28

Dial Plan

10-28

Direct Agent Calling

10-28

Displays—Voice Terminal

10-28

Look-Ahead Interflow

10-29

Multiple Split Queuing

10-29

OCM/EAS

10-29

Commands for OCM Predictive Calls

10-30

Queue Status Indications

10-30

Service Observing

10-30

Remote Service Observing

10-31

SMDR/CDR

10-31

VDN Override

10-31

Work Mode Buttons

10-31

Adjunct Interactions

10-31

ASAI

10-31

Call Control

10-31

Feature Requests

10-32

Multiple Monitors

10-33

Value Queries

10-33

Event Notification

10-33

Adjunct-Controlled Skills

10-33

AUDIX

10-34

CMS (R3V2 and later releases)

10-34

Speech-Processing Adjuncts

10-34

EAS Agent LoginID Table

10-35

Upgrading to a G3 EAS Environment

10-38

11

Call Vectoring Applications

11-1

 

Introduction

11-1

 

Customer Service Center

11-2

 

Automated Attendant

11-4

 

DIVA and Data/Message Collection

11-5

Issue 4 September 1995 ix

Page 8
Image 8
AT&T 555-230-520 manual Call Vectoring Applications