AT&T 555-230-520 manual Checking for Non-Business Hours Screen 2

Tutorial

Page 2 of 2

CALL VECTOR

12 disconnect after announcement 3222

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Figure 2-10. Checking for Non-Business Hours (Screen 2 of 2)

NOTE:

Announcement 3222 could contain this message: ‘‘We’resorry. Our office is closed. Please call back any day between 8:00 A.M. and 5:00 P.M.’’)

The goto step command in Step 1 checks if the call arrives during non-business hours. Specifically, if the call arrives between 5:00 P.M. and 8:00 A.M. on any day of the week, the command passes control to Step 12. The disconnect command in Step 12 includes and provides an announcement that first gives the caller the appropriate information and then advises him or her to call back at the appropriate time. The command then disconnects the caller.

On the other hand, if the call does not arrive during the specified hours, control is passed to Step 2, and vector processing continues. On step 2, split 5 is checked for calls waiting at priority low and above (that is, for all priorities).

NOTE:

As an alternative to disconnecting callers who place a call during non- business hours, you can allow callers to leave a message by including the messaging split command within the vector. See Chapter 4 for more details.

2-14Issue 4 September 1995