with disconnect, A-47with goto step, A-53with goto vector, A-59with messaging, A-61with queue-to,A-65with route-to,A-71with stop, A-76
with wait-time,A-80features of call vectoring, 1-5
adjunct routing command, 1-6advanced vector routing, 1-5ANI/ii-digits,1-5
basic call vectoring, 1-5call prompting, 1-5look-ahead interflow, 1-5
functions
of basic call vectoring, 4-2of call prompting, 5-5
G
G3
upgrading to expert agent selection, 10-38G3iV1.1
maximum system parameters, N-1G3V2
maximum system parameters, N-1G3V3
maximum system parameters, N-2observing VDNs, 3-11
G3V4
available enhancements, L-1comparison operators, 3-15enhancements
hardware and software requirements, B-4maximum system parameters, N-3
tone detector, 5-2goto command
differences between G2 and G3, E-4example, 4-18,4-19
neutral vector command, 8-8success/failure criteria, A-84troubleshooting, D-7
goto step command, 3-14,A-48neutral vector command, A-53
goto vector command, 3-14,A-54neutral vector command, A-59
H
handling multiple calls, 3-5
I
identifying caller needs
call prompting/VRU digits, 10-4direct agent calling, 10-5DNIS/ISDN called party, 10-4example prompts, 10-4
host database lookup, 10-5methods of, 10-2
table of services and DNIS digits, 10-4ii-digits
table of those currently available, 7-6values associated with them, 7-5
ii-digits routing, 7-5
uses for, 7-5improving
performance, 3-1,M-1expert agent selection, 10-1
service, 3-3,3-6
the average speed of answer, 2-17inserting vector steps, 2-5international
equivalent circuit packs, B-2,B-3
L
LAI
function, 8-1latest VDN, 3-9,3-10
leaving a message, 1-5,2-14,4-13listing existing vectors, 2-4
load balancing, 1-5optimal, 8-1providing, 2-17
logical agent, 1-4look-ahead interflow, 1-5,8-1
ADR, 8-13
alternate destination redirection, 8-13diagram of example, 8-13
considerations, C-3
diagram of tandem switch configuration, 8-10diagram of two switch configuration, 8-3DNIS and VDN override, 8-11
DNIS information, 8-12function, 8-1
hardware and software requirements, B-5requirements, 1-6
route-to command, 8-1tandem switch configuration
far end switch operation, 8-11sending switch operation, 8-10tandem switch operation, 8-10
troubleshooting, D-2two switch configuration
