AT&T 555-230-520 manual Interactions Between Call Vectoring/EAS and BCMS/CMSF, Introduction

Interactions Between Call

Vectoring/EAS and BCMS/CMSF

Introduction

Call Vectoring and EAS interact with a management information system that helps to monitor and report on the activity within Call Vectoring and EAS. In most cases, the management system is either the Call Management System (CMS) or the Basic Call Management System (BCMS).

CMS, which resides on an adjunct processor, collects and processes ACD information to generate various reports. BCMS performs the same duties. The main difference between CMS and BCMS is that the latter resides on the customer switch. Also, it should be noted that CMS reporting capabilities are much more extensive than those of BCMS.

This chapter is intended to illustrate how these management systems interpret and report on activity within Call Vectoring and EAS. Special emphasis is placed on interpreting and reporting on this activity as it occurs within splits during a series of Call Vectoring or EAS events.

NOTE:

The manual pages in Appendix A provide a summary of the CMS/BCMS interactions with each Call Vectoring command (where applicable).

Issue 4 September 1995 F-1