AT&T 555-230-520 manual Dial-Ahead Digits, User-Entered FAC and Extension

Call Prompting

User-Entered FAC and Extension

The following vector connects a user directly to the Service Observing FAC and extension based on digits collected by Call Prompting.

1.wait-time 0 secs hearing ringback

2.collect 5 digits after announcement 2300 (‘‘Please enter your 5-digit security code.’’)

3.goto step 5 if digits = 12345 (security code)

4.disconnect after announcement 2000

5.wait-time 0 seconds hearing ringback

6.collect 6 digits after announcement 3245 (“Please enter the number 11 for listen-only observing or the number 12 for listen/talk observing followed by the number of the extension you would like to observe”)

7.route-to digits with coverage n

8.stop

Figure 5-9. Service Observing Vector with User-Entered FAC and Extension

Preprogrammed FAC and Extension

The following vector connects a user to a preprogrammed FAC and extension using Call Prompting to allow the observer to select the extension they would like to observe. In this example, the observer will be Service Observing a VDN.

1.wait-time 0 secs hearing ringback

2.collect 5 digits after announcement 2300 (‘‘Please enter your 5-digit security code.’’)

3.goto step 5 if digits = 12345 (security code)

4.disconnect after announcement 2000

5.wait-time 0 seconds hearing ringback

6.collect 1 digits after announcement 2310 (“Enter 1 to observe sales, 2 to observe billing”)

7.route-to number 113001 with cov n if digit = 1 (11 = listen-only observe, 3001 = “Sales” VDN)

8.route-to number 113002 with cov n if digit = 2 (11 = listen-only observe, 3002 = “Billing” VDN)

9.goto step 6 if unconditionally

Figure 5-10. Service Observing Vector with Preprogrammed

FAC and Extension

Dial-Ahead Digits

Dial-ahead digits provide the caller with a means of bypassing unwanted announcement prompts on the way to acquiring the information or servicing he or

5-14Issue 4 September 1995