AT&T 555-230-520 manual

Call Vectoring Commands

■System Measurements

System measurements track converse calls to hunt groups and attendant groups.

■Touch-Tone Dialing

Any touch-tone dialing by the calling party during the digit passing phases of a session involving a converse-onstep does not result in corruption of data or in the collection of this data in the form of dial-ahead digits by DEFINITY.

Only after the digit passing phase from DEFINITY to the voice information system is completed can the calling party enter touch-tone digits in response to a voice information system prompt. Only after the voice information system to DEFINITY data return phase is completed and an additional collect digits vector step is executed can the calling party enter a touch-tone response to a DEFINITY prompt.

■Transfer

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A call placed by a converse-onstep may not be transferred. The only form of transfer allowed is the data passing operation during the data return phase at the end of a voice response script.

If an illegal attempt to transfer a converse call is made, a vector event is logged, the line to the voice information system is dropped, and vector processing is reactivated at the next vector step.

If an illegal transfer is attempted by a live agent with a multifunction set, the transfer is denied and the agent may reconnect to the call.

Transfer out of AUDIX

If a converse-onstep delivers a call to an AUDIX hunt group, and if the calling party then attempts to transfer out of AUDIX, the transfer fails, and vector processing is reactivated at the next vector step.

Uniform Call Distribution (UCD)

A converse split (skill) may be administered as a Uniform Call Distribution split (skill).

VDN as a Coverage Point

If a call covering to a VDN is processed by the converse-oncommand and subsequently reaches a station user (that is, a member of a ‘‘converse split (skill)’’), and if the ‘converse split (skill)’’ agent attempts to activate Consult (coverage), or Coverage Leave Word Calling, any of these coverage attempts is denied because the call is still in vector processing. If the ‘‘converse split (skill)’’ is an UDIX/MessageA Center split (skill), the call covered to the VDN is treated like a redirected call to AUDIX/MCS; the original principal and reason for redirection is used in the same manner as a Call Forwarded call to a VDN.

A-44Issue 4 September 1995