Call Vectoring Commands
A-44 Issue 4 September 1995
■System Measurements
System measurements track converse calls to hunt groups and attendant
groups.
■Touch-Tone Dialing
Any touch-tone dialing by the calling party during the digit passing
phases of a session involving a
converse-on
step does not result in
corruption of data or in the collection of this data in the form of dial-ahead
digits by DEFINITY.
Only after the digit passing phase from DEFI N I TY to the v o ice information
system is completed can the calling party enter touch-tone d igits in
response to a voice information system prompt. Only after the voice
information system to DEFINITY data return phase is co m p lete d a n d an
additional
collect digits
vector step is executed can the calling party enter
a touch-tone response to a DEFINITY pro m pt.
■Transfer
A call placed by a
converse-on
step may not be transferred. The only form
of transfer allowed is the data passing operation during the d at a return
phase at the end of a voice response script.
If an illegal attempt to transfer a converse call is made, a ve c tor event is
logge d , the line to the voice i nfo rmation system is d rop ped, and vector
processing is reactivated at the next vector step.
If an illegal transfer is attempted by a live a gent with a multifunction set,
the transfer is denied an d the agent may reconnect to the call.
■Transfer out of AUDIX
If a
converse-on
step delivers a call to an AUDIX hunt group, and if the
calling party then attempts to transfer out of AUDIX, the transfer fails, a n d
vector processing is reactivated at the next vector step.
■Uniform Call Distribution (UC D )
A converse split (skill) may be administered as a Uniform Call Distrib u t ion
split (skill).
■VDN as a Coverage Point
If a call covering to a VDN is processed by the
converse-on
command
and subsequently reaches a station user (that is, a member of a ‘‘converse
split (skill)’’), and if the ‘‘converse split (skill)’’ agent attempts to activat e
Consult (coverage), or Coverage Leave Word Calling, any of these
coverage attempts is denied because the call is still in vector processing.
If the ‘‘converse split (skill)’’ is an AUDIX/Message Center split (skill), the
call covered to the VDN i s treated like a redirected call to AUDIX /MCS; the
original principal and reason for redirection is used in t he same manner as
a Call Forwarded call to a VDN.