AT&T 555-230-520 manual Option with the VDN as the Coverage Point

Basic Call Vectoring

here) usually contains an announcement that provides the caller with the appropriate apology and subsequent directives. If the caller is successfully connected to AUDIX, vector processing terminates, and a message may be left for the specified mailbox (2000, in this case).

Finally, if the supervisor or a group of agents has an Automatic Message Waiting (AMW) Lamp for the mailbox used, and if the lamp lights, the relevant party, upon returning, knows a caller has left an AUDIX message.

Option with the VDN as the Coverage Point

Recall from Chapter 3 that the Vector Directory Number (VDN) can be used as the last point in a coverage path. This capability allows the call to first go to coverage and to then be processed by Call Vectoring and/ or Call Prompting. The capability also allows you to assign AUDIX or the Message Server to a vector-controlled hunt group and to therefore enable access to these servers via a queue-to main split or check-backup split command. The result of all this is that call handling flexibility is enhanced.

Here’s a vector, for which the VDN serves as a final coverage point, that allows the caller to leave a recorded message.

VDN 1 (used in a coverage path)

Vector 1

1.goto step 7 if time-of-day is mon 8:01 to fri 17:00

2.goto step 13 if staffed-agents in split 10 < 1

3.queue-to main split 10 pri 1 (AUDIX split)

4.wait-time 20 seconds hearing ringback

5.announcement 1000 (‘‘Please wait for voice mail to take your message.’’)

6.goto step 4 if unconditionally

7.goto step 2 if staffed-agents in split 20 < 1

8.queue-to main split 20 pri 1 (message server split)

9.wait-time 12 seconds hearing ringback

10.announcement 1005 (‘‘Please wait for an attendant to take your message.’’)

11.wait-time 50 seconds hearing music

12.goto step 10 if unconditionally

13.disconnect after announcement 1008 (‘‘We cannot

take a message at this time. Please call back tomorrow.’’)

Figure 4-12. Leaving Recorded Messages (VDN as the coverage point option)

In Steps 3 and 8 of the vector, the caller is given the option of leaving a recorded message. However, in accord with our discussion at the beginning of this section, the queue-to main split command instead of the messaging split command is used in each case. The advantage here is that the call is actually queued to the AUDIX split or to the message server split. On the other hand, a messaging split command does not queue the call to the split; instead (if

4-14Issue 4 September 1995