AT&T 555-230-520 manual Table D-2. Unexpected Command Operations

Troubleshooting Vectors

Table D-2. Unexpected Command Operations

Command Step	Customer Observation(s)	Cause(s)
announcement	Announcement not heard.	Announcement board not
		present.
		Announcement not administered.
		Announcement not recorded.
		Announcement being
		rerecorded.
		All ports busied out.
		Announcement restore in
		progress.
		Link to TN750 down.
	Extra delay before hearing	Announcement queue full.
	announcement.
		All integrated announcement
		ports busy.
		Analog announcement busy.
	Vector processing stops.	Analog announcement does not
		answer.
	Listening to silence after	Announcement is the last step.
	announcement.
	Incomplete announcement.	Agent becomes available.
		Previous adjunct routing step
		succeeds.
busy	Ringback heard instead of	Unanswered CO trunk.
	busy tone.
check-backup split	Call does not enter queue or	Step condition not met.
	terminate to agent.

D-4Issue 4 September 1995