About This Do cument
1-6 Issue 4 September 1995
To use Look-Ahead Interflow, Basic Call Vectoring and Integrat ed
Services Digital Network-Primary Rate Interface (ISDN-PRI) must b e
enabled. Private Network Access (PNA) software may also be required.
■Adjunct Routing provides you with a means of evaluati ng calls before the
calls are processed. Specifically, this feature allows a DEFINIT Y PBX to
request instructions from an associated adjunct, which is a processor that
performs one or more tasks for another processor (the switch, in this
case). The adjunct makes a routing decision according to agent
availability and/or caller information sent by the switch, and it returns the
routing response to the switch. By using this feature, the ca ll center
ensures that each call is delivered to the appropriate destination.
To use Adjunct Routing, Adjunct Switch Applicati ons Interface (ASAI)
capabilities and Basic Call Vectoring must be enabled. Ad junct Routing
can also be used in conjunction with Call Prompt ing a nd Look-Ahead
Interflow.
Contents and Organization of the Guide
The

DEFINITY Ge n eric 3 Call Vectoring/Expert Agent Selection (EAS) Guide,

555-230-520 discusses all facets of Call Vectoring a n d EAS.
The guide is organized as follows:
■Overview (Chapter 1)
■Tutorial (Chapter 2)
■Reference (Chapters 3 through 11, Appendices A through N)
■Glossary
■Index
The guide first c oncentrates on illustratin g Call Vectoring principles (Chapt ers 1
through 9). Chapter 10 presents a thorough discussion of EAS, which builds on
Call Vectoring. Chapter 11 presents several Call V ectoring and EAS applications.
Finally, the ap pendices, Glossary, and Index provide information and references
to both Call Vectoring and EAS topics.
Intended Audience and Use of the Guide
The guide is intended primarily for personnel who opt to use Call Vectoring
and/or EAS. You should use this guide as an information source for implementing
Call Vectoring and/or EAS. A knowledge of Automatic Call Distribution (ACD) is
assumed.