Call Vectoring Commands

Goto Vector Command

goto vector

Purpose

Allows conditional or unconditional movement (branching) to another vector. The goto vector step does not remove a call from queues in which it is already placed.

Syntax

goto vector <vector #> if unconditionally

goto vector <vector #> if digits <comparator> < digits>

goto vector <vector #> if digits <option> table <table>

goto vector <vector #> if ani <comparator> < digits>

goto vector <vector #> if ani <option> table <table>

goto vector <vector #> if ii-digits<comparator> < digits>

goto vector <vector #> if ii-digits<option> table <table>

goto vector <vector #> if time-of-dayis <day> <hour> : <minute> to < day>

<hour> : <minute>

Conditions = available-agent, staffed-agents:

goto vector <vector #> if <condition> in split <split #> <comparator> <threshold>

goto vector <vector #> if <condition> in skill <skill #> < comparator> <threshold>

Conditions = calls-queued, oldest call-wait:

goto vector <vector #> if <condition> in split <split #> pri < priority level> <comparator> <threshold>

goto vector <vector #> if <condition> in skill <skill #> pri <priority level> <comparator> <threshold>

A-54Issue 4 September 1995

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AT&T 555-230-520 manual Goto Vector Command, Goto vector vector # if unconditionally