AT&T 555-230-520 manual Look-Ahead Interflow8, Introduction

Look-Ahead Interflow8

Introduction

Look-Ahead Interflow enhances Call Vectoring for call centers with multiple ACD locations. Look-Ahead Interflow allows these centers to achieve optimal call- handling capability and agent productivity by intelligently routing calls among call centers to achieve an optimum ACD load balance. This service is provided via ISDN-PRI D-channel messaging. The receiving switch is able to accept or deny interflowed calls sent by the sending switch.

Command Set

There are no special commands for Look-Ahead Interflow. Instead, this feature uses the commands included within the Basic Call Vectoring and Call Prompting features. The following points concerning several of these commands should be noted:

■Route-to number with coverage n or route-to digits with coverage n command on a switch that has Look-Ahead Interflow optioned and that successfully seizes an ISDN-PRI trunk automatically results in a normal Look-Ahead Interflow call attempt being placed. The call attempt can be rejected or accepted by the remote end.

■Route-to number with coverage y or route-to digits with coverage y command never results in a Look-Ahead Interflow call attempt. The sending end assumes the call is always going to be accepted. This command always completes the call. Moreover, the command should not be used when the vector at the receiving location ends up denying the call, since the caller in this case would be given a busy signal, or the call

Issue 4 September 1995 8-1