AT&T 555-230-520 manual Call Prompting

Contents

Disconnect	4-7
Voice Response Scripts	4-8
Routing Calls	4-10
Queuing Calls to ACD Splits	4-11
Multiple Split Queuing	4-11
Leaving Recorded Messages	4-13
Option with the VDN as the Coverage Point	4-14
Sending Calls to a Vector-Programmed Number 4-15
Interflow	4-15
Service Observing	4-16
Service Observing FAC Vector	4-17
Branching/Programming	4-18
Unconditional Branching	4-18
Conditional Branching	4-18
Stopping Vector Processing	4-19
■ Vector Chaining	4-20

5	Call Prompting		5-1
	■	Introduction	5-1
	■	Command Set	5-2
	■	Touch-Tone Collection Requirements	5-2
	■	Call Prompting Digit Entry	5-3
		Removing Incorrect Digit Strings	5-4
		Entering Variable-Length Digit Strings	5-4
		Entering Dial-Ahead Digits	5-5
	■	Functions and Examples	5-5
		Treating Digits as a Destination	5-6
		Using Digits to Collect Branching Information	5-7
		Vector Routing Tables	5-7
		Using Digits to Select Options	5-10
		Displaying Digits on the Agent’s Set	5-10
		Passing Digits to an Adjunct	5-12
		Creating Service Observing Vectors	5-13
		Remote Access Service Observing Vector	5-13

Issue 4 September 1995 v