AT&T 555-230-520 manual Figure M-9. Another Example Vector with Improved Performance

Looping Examples

Since the agent availability status may not be likely to change every 10 seconds, it may make sense to increase the wait time to 30 seconds, as shown in the example in Figure M-9.

1.queue-to main split 1 pri h

2.announcement 3000

3.wait-time 30 seconds hearing music

4.check-backup split 21 pri m if available-agents > 0

5.check-backup split 22 pri m if available-agents > 0

6.check-backup split 23 pri m if available-agents > 0

7.check-backup split 24 pri m if available-agents > 0

8.check-backup split 25 pri m if available-agents > 0

9.wait-time 30 seconds hearing music

10.goto step 4 if unconditionally

Figure M-9. Another Example Vector with Improved Performance

Table M-2compares the relative processing cost of the three examples by looking at the approximate number of vector steps executed while processing the call. Assumption is that the announcement is 5 seconds long.

Table M-3. Approximate Number of Vector Steps Executed for Check Backup Examples

	Example in	Example in	Example in
	Figure M-7	Figure M-8	Figure M-9
when a agent is available in	1	1	1
split 1
queueing time of 5 minutes	up to 1,000	190	65

When a call is queued for 5 minutes, the amount of vector steps drops dramatically when a delay is added before checking the backup splits again (Figure M-8),and drops even more when the length of the delay is increased again (Figure M-9).When an agent in split 1 is immediately available to answer the call, there is no difference in the amount of vector steps for the three examples.

Issue 4 September 1995 M-7