AT&T 555-230-520 manual Phase 6 Checking for Non-Business Hours

Constructing a Vector: One Approach

Phase 6: Checking for Non-Business Hours

If a caller calls during non-business hours, you can still provide the caller with some information for calling back during working hours by playing the appropriate recorded message. The following vector illustrates one approach in this regard. This vector would be used for a company that was open seven days a week, from 8:00 A.M to 5:00 P.M., including Saturday and Sunday.

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		CALL VECTOR
Number: 27		Name: base
Basic?y	EAS?n	G3V4 Enhanced?n ANI/II-Digits?n ASAI Routing?n
Prompting?n	LAI?n	G3V4 Adv Route?n

01 goto step 12 if time of day is all 17:00 to all 8:00 02 goto step 11 if calls queued in split 5 pri l > 10 03 queue-to main split 5 pri l

04wait-time 10 seconds hearing ringback

05announcement 2771

06wait-time 10 seconds hearing music

07check-backup split 7 pri m if calls-queued < 5

08wait-time 60 seconds hearing music

09announcement 2881

10goto step 6 if unconditionally

11busy

Figure 2-9. Checking for Non-Business Hours (Screen 1 of 2)

Issue 4 September 1995 2-13