AT&T 555-230-520 manual Setting Up a Call Center

Contents

I

J

K

■	Script Completion	H-9
■	DEFINITY Switch Data Collection	H-10

Security Issues		I-1
■	Introduction	I-1
■	Remote Access	I-1
	Front-Ending Remote Access	I-2
	Replacing Remote Ac cess	I-2
■	EAS	I-3
■	Vector Initiated Service Observing Security	I-3

Setting Up a Call Center		J-1
■	Introduction	J-1
■	Call Vectoring/Non-EAS Option	J-2
■	Call Vectoring/G3 EAS Option	J-10

Converting a Call Center to EAS	K-1
■ Introduction	K-1

■Step 1: Pre-EAS Cutover Administration for the G3V2 (or later)

	Switch	K-2
■	Step 2: Pre-EAS Cutover Administration for CMS	K-6
■	Step 3: Pre-EAS Cutover Administration for AUDIX	K-6

■Step 4: Pre-EAS Cutover

	Administration for Messaging Server	K-7
■	Step 5: Pre-EAS Cutover Administration for ASAI	K-7
■	Step 6: EAS Cutover	K-7

xviii Issue 4 September 1995