AT&T 555-230-520 manual

Detailed Call Flow for Converse—VRI Calls

NOTE:

DTMF tones (digits) with a length of 350_msec and with an interdigit pause of 100_msec are currently outpulsed by DEFINITY. This results in a rate of approximately 2.2 digits per second.

Any audible feedback supplied by DEFINITY is disconnected only after the outpulse sequence is completed. Also, any touch-tone dialing by the calling party during the data passing phase does not result in data corruption.

The following values may be administered for <data_1> and <data_2> within the converse-oncommand:

■Administered digit string: This string can contain up to six characters consisting of one or more digits (0 through 9) or asterisks (*). The pound sign (#) may not be included in a digit string because it is reserved as the end-of-string character. However, a single ‘‘#’’may be administered.

■ani: If the call is a local call or an incoming DCS call, this data type causes the extension of the calling party to be outpulsed. If the call is an incoming ISDN PRI call with ANI (BN) provided to DEFINITY, the calling party number/billing number (CPN/BN) of the calling party is outpulsed to the voice information system. If there is no ANI (BN) to send, the end-of- string pound sign (#) is the only character outpulsed. Any other type of incoming call results in ‘‘#’’ being outpulsed.

■vdn: This data type causes the VDN extension to be outpulsed. In cases where multiple VDNs are accessed, normal VDN override rules determine which VDN extension is outpulsed.

■digits: This data type can be used only if Call Prompting is optioned, and it causes the most recent set of digits collected in vector processing to be outpulsed. If no digits are available, the end-of-string pound sign (#) is the only character outpulsed.

■qpos: This data type causes the value of the queue position of a call in a nonconverse split to be outpulsed. This value is a variable length data item from which between one and three digits can be outpulsed. Valid ranges for the value are 1 through 200 in G3iV2, G3sV2, and G3vsV2 and 1 through 999 in G3rV2. If the call is not queued, the end-of-string pound sign (#) is the only character outpulsed.

NOTE:

The use of this keyword is not recommended with multiple split queuing because any queue position value sent may not be meaningful. However, if the call is queued to multiple nonconverse splits, the value of the caller’s queue position in the first nonconverse split is sent.

This data may be used by the voice information system to inform callers of their position in queue or to decide whether to execute a long or short version of a voice response script.

H-4Issue 4 September 1995