AT&T 555-230-520 manual Suggested Solution

Vector Exercises

caller to hold is provided by Step 7. After another wait with music period (if necessary) provided by Step 8, the goto step command in Step 9 branches back to the aforementioned “please hold” announcement in Step 7. The resulting “announcement-wait” loop (Steps 7 through 9) is then repeated until either an agent answers the call or the caller hangs up.

Suggested Solution 2:

VDN (extension=1030 name="Hub" vector=30)

Vector 30:

1.wait-time 0 seconds hearing ringback

2.collect 1 digits after announcement 3000

("We are aware of the power outage in the northeastern part of the city. Crews have been dispatched. If you are calling for other reasons, please press 1. Otherwise, please hang up now.")

3.route-to number 1031 with cov y if digit = 1

4.announcement 3100 ("Entry not understood. Please try again.")

5.goto step 2 if unconditionally

VDN (extension=1031 name="Service" vector=31)

Vector 31:

1.announcement 4000 ("Please hold. We will try to connect you to an operator.")

2.wait-time 2 seconds hearing ringback

3.goto step 9 if calls-queued in split 1 pri l > 20

4.queue-to main split 1 pri l

5.wait-time 6 seconds hearing music

6.announcement 4200 ("We’re sorry. All of our operators are busy. Please hold.")

7.wait-time 10 seconds hearing music

8.goto step 6 if unconditionally

9.disconnect after announcement 4200 ("We’re

sorry. All of our operators are busy at the moment. Please call back at your convenience.")

Figure 11-16. Emergency and Routine Service (Call Vectoring and Call Prompting Option)

Suggested Solution 2 involves both Call Vectoring and Call Prompting. Also, it involves two vectors instead of just one vector, and it assumes the caller has a touch-tone telephone.

The announcement portion of the collect digits after announcement command in Step 2 of Vector 30 first provides the caller with the appropriate emergency information. It then invites the caller to press ‘‘1’’ if thecaller is calling for some other reason. If this is not the case, it finally suggests that the caller hang up.

First, let’s assume the caller wants to hold the line but enters the incorrect touch- tone digit (‘‘2,’’ for example). Insuch a case, the route-to number command in Step 3 attempts to route the call to VDN extension 1031 according to the entered digit. However, because a number other than ‘‘1’’ has been entered, the call is not routed to the VDN extension. Instead, control is passed to Step 4, where the

Issue 4 September 1995 11-25