call flow phase data passing, H-3data return, H-7
DEFINITY switch data collection, H-10script completion, H-9
script execution, H-7
converse-on command, 3-13,A-35function, A-36
neutral vector command, 8-8success/failure criteria, A-84syntax, A-35troubleshooting, D-7
converse-VRI calls call flow phase
VRU data collection, H-6creating
a new vector, 2-4
service observing vectors, 5-5customizing call treatment, 2-17,3-4
D
defining desired service, 3-7deleting
vector step, 2-5delivery of queued calls, 2-7denying access, 3-8dequeued average queue time
definition, F-14dial-ahead digits
ASAI provided, 5-19digits, 5-3
ASAI provided dial-ahead digits, 5-19collect digits
maximum number, A-31collect digits command
maximum number, A-15
collected prior to timeout, A-32dial-ahead digits with *, A-33entering, 5-3
dial-ahead digits, 5-3,5-5variable-length digit strings, 5-4
including # sign, A-33maximum number, A-33removing
incorrect digit strings, 5-3,5-4returned by VRU, A-31Touch-Tone,A-32
with # sign, A-33with *, A-33
direct agent, 1-4direct agent call definition, 3-4
directing calls to a specific agent, 10-2disconnect command, 3-14,A-46
example, 4-8success/failure criteria, A-84syntax, A-46troubleshooting, D-7
displaying digits on the agent’s set, 5-5during peak
calling periods, 3-3heavy traffic, 2-10
E
EAS definition, 1-4function, 10-1
editing, 2-5
enabling the vector disconnect timer, B-7encouraging caller to remain on-line,2-8enhancements
available with G3V4 and later releases, L-1entering
a command
in abbreviated form, 2-5a vector, 2-1
dial-ahead digits, 5-5digits, 5-3
use of #, 5-4
variable-length digit strings, 5-3,5-4vector steps, 2-4
evaluating
calls prior to processing, 1-6effectiveness of vector programming, F-2performance, F-2
split performance, F-12event type
adjunct route failed, D-17events, D-12,D-14example application
remote access with host provided security, C-6saving in trunk facilities between call centers, C-8split flow tracking, F-7
VDN override, 3-9
warranty service call center, 11-18,11-19example vector
accessing voice response scripts, 4-9accommodate a super agent pool, 10-17adjunct routing vector, 9-2
with redundancy, 9-8
with redundancy in G3V3 and later releases, 9-9ANI routing example, 7-3
automated attendant application, 11-4call interflow, 4-16
claims application, 11-13conditional branching, 4-19customer service application, 11-14customer service center application, 11-3delay announcement, 4-4
