Index
IN-4 Issue 4 September 1995
call flow phase
data passing,H-3
data return,H-7
DEFINITY switch data collection,H-10
script completion,H-9
script execution,H-7
converse-on command,3-13, A-35
function,A-36
neutral vector command,8-8
success/failure criteria,A-84
syntax,A-35
troubleshooting,D-7
converse-VRI calls
call flow phase
VRU data collection,H-6
creating
a new vector,2-4
service observing vectors,5-5
customizing call treatment,2-17, 3-4
D
defining desired service,3-7
deleting
vector step,2-5
delivery of queued calls,2-7
denying access,3-8
dequeued average queue time
definition,F-14
dial-ahead digits
ASAI provided,5-19
digits,5-3
ASAI provided dial-ahead digits,5-19
collect digits
maximum number,A-31
collect digits command
maximum number,A-15
collected prior to timeout,A-32
dial-ahead digits with *,A-33
entering,5-3
dial-ahead digits,5-3, 5-5
variable-length digit strings,5-4
including # sign,A-33
maximum number,A-33
removing
incorrect digit strings,5-3, 5-4
returned by VRU,A-31
Touch-Tone,A-32
with # sign,A-33
with *,A-33
direct agent,1-4
direct agent call
definition,3-4
directing calls to a specific agent,10-2
disconnect command,3-14, A-46
example,4-8
success/failure criteria,A-84
syntax,A-46
troubleshooting,D-7
displaying digits on the agent’s set,5-5
during peak
calling periods,3-3
heavy traffic,2-10
E
EAS
definition,1-4
function,10-1
editing,2-5
enabling the vector disconnect timer,B-7
encouraging caller to remain on-line,2-8
enhancements
available with G3V4 and later releases,L-1
entering
a command
in abbreviated form,2-5
a vector,2-1
dial-ahead digits,5-5
digits,5-3
use of #,5-4
variable-length digit strings,5-3, 5-4
vector steps,2-4
evaluating
calls prior to processing,1-6
effectiveness of vector progr amming,F-2
performance,F-2
split performance,F-12
event type
adjunct route failed,D-17
events,D-12, D-14
example application
remote access with host provided security,C-6
saving in trunk facilities between call centers,C-8
split flow tracking,F-7
VDN override,3-9
warranty service call center,11-18, 11-19
example vector
accessing voice response scripts,4-9
accommodate a super agent pool,10-17
adjunct routing vector,9-2
with redundancy,9-8
with redundancy in G3V3 and later releases,9-9
ANI routing example,7-3
automated attendant application,11-4
call interflow,4-16
claims application,11-13
conditional branching,4-19
customer service app l ication,11-14
customer service center application,11-3
delay announcement,4-4