AT&T 555-230-520 manual Table E-1. G2/G3 Differences for Queuing Commands, Generic

Differences in Command Function

Table E-1. G2/G3 Differences for Queuing Commands

GENERIC 3 GENERIC 2

The call is simultaneously queued to a maximum of three different splits. The indicated split is checked only once, and if the specified condition is met, an attempt to terminate or queue the call is made. Multiple checking of a backup split requires repeating the check-backup split command multiple times and/or unconditional goto step looping. After the call is queued to three splits, subsequent queue commands in the vector for additional splits fail and are skipped (unless these commands specify a different priority).

The call is queued to one split at a time. Successful queue commands that occur after the call is already queued cause the call to be dequeued from the first split and queued to a new split. Each check backup step executed by vector processing is rechecked in the background every two seconds while the steps that follow are processed. This process continues until the specified conditions are met. The periodic threshold checking of the check backup split commands is implemented to simulate multiple split queuing.

Calls can be queued to vector-controlled splits via Call Vectoring or to ACD splits/hunt groups directly via hunt group/split extensions when vectoring/prompting is active. Vector- controlled splits can be directly accessed via split extensions or via route-tocommands to the extension ACD splits/hunt groups can also be accessed via route-tocommands to the extension.

When Call Vectoring is active, calls can be queued to ACD splits only via the queue to main split and check backup split Call Vectoring commands.

Calls cannot be queued to splits that already hold the number of queued calls defined by the split queue size on the hunt group screen. Therefore, every queuing command should be preceded by a check step to determine if the queue is full. Also, queue limits should be set as high as possible to ensure the call queues. In G3i, a maximum of 1,000 queue slots can be preassigned to all the splits and hunt groups in a system; in G3r, a maximum of 10,500 such slots can be preassigned; in G3s PBP and G3vs PBP, a maximum of 200 such slots can be preassigned. In G3i, G3s PBP, or G3vs PBP, a maximum of 200 queue slots can be assigned to any one split or hunt group; in G3r, a maximum of 999 of such slots can be assigned.

No split queuing capacity limits are in effect, and the commands are never skipped.

The check-backup split command can test a maximum threshold of 199 calls in G3i, G3s PBP, or G3vs PBP, and 999 calls in G3r.

The command can test a maximum threshold of only 99 calls.

Issue 4 September 1995 E-3