AT&T 555-230-520 manual Adjunct Routing, Introduction

Adjunct Routing 9

Introduction

Adjunct Routing allows an associated adjunct to make a call routing decision when it encounters an adjunct routing vector command during vector processing.

An adjunct is any processor connected to a switch that can use ASAI features. The adjunct makes a routing decision according to caller information and/or agent availability, and it returns the routing response to the switch.

Adjunct Routing can be used in conjunction with Call Prompting and Look-Ahead Interflow. When coupled with Call Prompting, Adjunct Routing can pass up to 16 digits that have been collected from the last relevant collect digits vector command. When coupled with Look-Ahead Interflow, Adjunct Routing can pass the LAI information element that was passed from the originating switch in the ISDN message.

Functions and Examples

The adjunct routing command provides a means for an adjunct ASAI processor to specify the destination of a call. The switch provides information in an ASAI route request message that the ASAI adjunct can use to first access a database and then determine a route for the call. In a typical application, the ASAI adjunct might use the dialed number, the Calling Party Number (CPN/BN), or the digits collected via Call Prompting to access customer information and thereby determine the call route.

An adjunct specified in an adjunct routing command can route a call to an internal number, an external number, a split, a VDN, an announcement

Issue 4 September 1995 9-1