AT&T 555-230-520 manual Call-Back Provisions, Example 7B Process Involving General Number Dialing

Call Vectoring Applications

I SDN/DNIS General Number

VDN 3111

Skill Pref 1: none Skill Pref 2:

Skill Pref 3:

Vector 1:

1. wait-time 0 secs hearing ringback

2.collect 2 digits after announcement

1000 (‘‘Please enter a 2-digit state code.’’)

3.converse-on skill 20 pri l passing digits and none

4.collect 4 digits after announcement 1001 (from the VRU)

5.route-to digits with coverage n

T/R

VRU

NM=3244

. . .

TX=3222

state VDN= Texas 3222

. . .

New Mexico 3244

Figure 11-13. Example 7B: Process Involving General Number

Dialing

After the number is dialed, the call is directed to VDN 3111, which points to Vector 1. Note there are no Skill Preferences assigned to VDN 3111. Also, VDN 3111 is the only VDN administered to point to Vector 1. Therefore, this VDN is used for calls from all states.

The collect digits command in Step 2 of the previous vector first requests the caller to enter the appropriate 2-digit state code and then collects the digits. Let’s assume that the caller enters the correct code for Texas, which is ‘‘05.’’ In such a case, the converse-on skill command in Step 3 delivers the call to the converse Skill if there is a queue for the Skill and the queue is not full, or if a VRU port is available.

NOTE:

The converse-oncommand is discussed in Chapter 4.

When the VRU port responds, the step then outpulses the state code ‘‘05’’ to the VRU via the passing digits parameter included in the command. Once the VRU receives this state code, the VRU in turn outpulses the Texas VDN (3222) to the switch. Thereafter, the collect digits command in Step 4 collects the digits comprising this VDN. Finally, the route-to digits command in Step 5 routes the call to Texas VDN 3222, which points to Vector 2 (illustrated in the previous section).

Call-Back Provisions

After a caller makes a reservation for a resort site, the caller is given a call-back number. Such a number is helpful if the caller needs more information or would like to check on some arrangement that was previously made. The following figure illustrates one approach for enabling call-back provisions:

11-22Issue 4 September 1995