AT&T 555-230-520 manual

Call Vectoring Commands

■ani: If the call is an internal call or an incoming DCS call, this data type causes the extension of the calling party to be outpulsed. If the call is an incoming ISDN-PRI call with ANI (BN) provided to DEFINITY, the calling party number/billing number (CPN/BN) of the calling party is outpulsed to the voice information system. If there is no ANI (BN) to send, the end-of-string pound sign (#) is the only character outpulsed. Any other type of incoming call results in ‘‘#’’ being outpulsed.

■digits: This data type can be used only if Call Prompting is optioned, and it causes the most recent set of digits collected in vector processing to be outpulsed. If no digits are available, the end-of-string pound sign (#) is the only character outpulsed.

■none: This data type causes no characters to be outpulsed. Also, no end-of-string pound character (#) is outpulsed, and no time delays are invoked.

■qpos: This data type causes the value of the queue position of a call in a nonconverse split to be outpulsed. This value is a variable length data item from which between one and three digits can be outpulsed. If the call is not queued, the end-of-string pound sign (#) is the only character that is outpulsed.

NOTE:

The use of this keyword is not recommended with multiple split (skill) queuing because any queue position value that is sent may not be meaningful. However, if the call is queued to multiple nonconverse splits (skills), the value of the caller’s queue position in the first nonconverse split (skill) is sent.

This data may be used by the voice information system to inform callers of their position in queue or to decide whether to execute a long or short version of a voice response script.

■vdn: This data type causes the VDN extension to be outpulsed. In cases where multiple VDNs are accessed, normal VDN override rules determine which VDN extension is outpulsed.

■wait: This data type can be used only if the “Vectoring (G3V4 Advanced Routing)” customer option is enabled. It causes the expected wait time of the call to be outpulsed. See "VDN Calls" on page 6-12for a detailed description of expected wait time. If the call is not queued or if it is queued only to splits that are unstaffed or splits where all agents are in AUX work mode, the end-of-string character “#” is the only character outpulsed.

■#: This is the only character outpulsed. Outpulsing this character causes the corresponding prompt and collect command in the voice response script to be skipped.

DEFINITY always outpulses a pound character (#) at the end of each digit string. Where ‘‘#’’ is administered, or where the ‘‘digits’’ keyword is administered and the last digit collected from the caller is ‘‘#,’’only one ‘‘#’’ is outpulsed. No ‘‘#’’ is outpulsed when the keyword ‘‘none’’ is administered.

A-38Issue 4 September 1995