Call Vectoring Commands

BCMS Interactions

The total number of calls to the VDN that are queued via the command and then answered by an agent within a specified time period is tracked as ‘‘NUM ANS’’ in the VDN Report. The average time that calls spend in a vector before being connected via the command as an ACD call to an agent is tracked as ‘‘AVG TIME TO CONNECT’’ in the same report.

A-68Issue 4 September 1995

Page 275
Image 275
AT&T 555-230-520 manual Bcms Interactions