AT&T 555-230-520 manual

Call Vectoring Commands

■Basic Call Management System (BCMS)

BCMS tracks calls placed by a converse-onstep to a BCMS-measured hunt group. Since with the converse-onstep it is now possible for a call to be ‘‘answered’’ in more than one split (skill), trunk totals may no longer match split totals. However, VDN totals and trunk totals will match.

■BCMS VDN Reports

For call tracking in BCMS VDN reports, a converse-onstep is treated like an announcement step. A call is considered ‘‘answered’’ when it is answered by a nonconverse split (skill) but never when it is answered by a converse split (skill).

■Call Coverage

Call Coverage does not apply because the converse-onstep may deliver calls only to vector-controlled splits (skills), which do not have coverage paths.

■Call Detail Recording

For incoming calls to a VDN, the duration of the call is recorded from the time answer supervision is returned. Answer supervision is returned for a successful converse-onstep. No ineffective call attempt records are generated for converse-onsteps that fail. Also, no outgoing calls can be placed by a converse-onstep.

■Call Management System (CMS)

■

■

CMS tracks calls placed by a converse-onstep to a CMS-measured hunt group or split. converse-onvector steps may be administered from CMS

3.1and later releases. Since with the converse-onstep it is now possible for a call to be ‘‘answered’’ in more than one split (skill), trunk totals no longer match split totals. However, VDN totals and trunk totals will match.

Call Park

Calls placed by a converse-onstep may not be parked.

Call Pickup

Calls placed by a converse-onstep ringing at an agent station may be picked up if that agent is part of a pickup group. Subsequent transfers are denied.

■Call Prompting

The Call Prompting customer option must also be enabled to gain full VRI functionality. Without Call Prompting, any data returned by the voice information system cannot be collected and processed by the switch.

If the converse-onstep places a call to a split (skill) of live agents, any digits collected previously may be displayed by agents using the callr-info button.

A-40Issue 4 September 1995