no qpos digits, D-19step skipped, D-10transfer denied, D-19
coverage conference denied, D-20data return
no digits, D-20timeout, D-20
delay before AUDIX answers, D-8
delay before hearing announcement, D-6dial-ahead digits not recognized, D-6dial-ahead discarded, D-16
digits incomplete, D-11
double coverage attempt, D-17expected wait-time
call no working agents, D-23call not queued, D-21
no split queue, D-22not sent to VRU, D-21split locked, D-23
split no working agents, D-23split queue full, D-22
expected wait-time no history for split, D-22extra delay, D-7
before hearing announcement, D-4first set of digits not collected, D-10ii-digits not avail - digits, D-21ii-digits not avail - table, D-21incomplete announcement, D-4,D-6insufficient digits collected
call routed to intercept, D-6invalid
destination, D-18direct agent, D-18
EAS hunt group used in the vector step, D-20look-ahead
DNIS name not displayed, D-2interflow retry, D-17
messages not found, D-8messaging step failed, D-17music not heard, D-9network reorder, D-8
no announcement available, D-16no available trunks, D-17
no data returned from VRU, D-7no digits
collected, D-18to route-to,D-17
no entries in routing table, D-20
no look-ahead interflow attempts accepted, D-2no Touch-Tone Receiver available, D-16
no vector steps, ANI sent, D-20not a messaging split, D-22
not all digits returned to the DEFINITY switch, D-11not vector-controlled,D-21
prompting buffer overflow, D-17qpos digits not passed, D-7
queue before route, D-18queued to three splits, D-16redirect
of call failed, D-19unanswered call, D-19
retrying announcement, D-15
ringback heard instead of busy tone, D-4route -to step failed, D-17
route-to step failed, D-17routing table not assigned, D-20second set of digits
is the same as the first digits passed, D-11not collected, D-10
skill indirection used improperly, D-20split queue is full, D-21
step skipped, D-3,D-8no message left, D-8
that is, default treatment, D-8steps
display event report, D-13display events form, D-12
system clock change, D-21time not set, D-18unexpected
busy tone, D-3
intercept or reorder tone heard, D-3network reorder or intercept, D-3silence after announcement, D-4
step skipped (that is, default treatment), D-3unexpected intercept or reorder tone heard, D-8vector processing halted at collect step, announcement
heard again upon return, D-6vector processing stops, D-4vector stuck, D-2,D-6,D-7
with busy, D-8with ringback, D-8
vector with no steps, D-15VRU script
not executed, D-7terminated prematurely, D-7
wait digits not passed, D-7wait step
music failed, D-19ringback failed, D-19
U
upgrading
acall center to expert agent selection, K-1to a call vectoring environment, B-7
using digits
to collect branching information, 5-5to select options, 5-5
