Index
IN-10 Issue 4 September 1995
no qpos digits,D-19
step skipped,D-10
transfer denied,D-19
coverage conference denied,D-20
data return
no digits,D-20
timeout,D-20
delay before AUDIX answers,D-8
delay before hearing announcement,D-6
dial-ahead digits not recognized,D-6
dial-ahead discarded,D-16
digits incomplete,D-11
double coverage attempt,D-17
expected wait-time
call no working agents,D-23
call not queued,D-21
no split queue,D-22
not sent to VRU,D-21
split locked,D-23
split no working agents,D-23
split queue full,D-22
expected wait- tim e no history for spl it,D-22
extra delay,D-7
before hearing announcement,D-4
first set of digits not collected,D-10
ii-digits not avail - digits,D-21
ii-digits not avail - table,D-21
incomplete announcement,D-4, D-6
insufficient digits collected
call routed to intercept,D-6
invalid
destination,D-18
direct agent,D-18
EAS hunt group used in the vector step,D-20
look-ahead
DNIS name not displayed,D-2
interflow retry,D-17
messages not found,D-8
messaging step failed,D-17
music not heard,D-9
network reorder,D-8
no announcement available,D-16
no available trunks,D-17
no data returned from VRU,D-7
no digits
collected,D-18
to route-to,D-17
no entries in routing table,D-20
no look-ahead interflow attempts accepted,D-2
no Touch-Tone Receiver available,D-16
no vector steps, ANI sent ,D-20
not a messaging split,D-22
not all digits returned to the DEFINITY switch,D-11
not vector-controlled,D-21
prompting buffer overflow,D-17
qpos digits not passed,D-7
queue before route,D-18
queued to three splits,D-16
redirect
of call failed,D-19
unanswered call,D-19
retrying announcement,D-15
ringback heard instead of busy tone,D-4
route -to step failed,D-17
route-to step failed ,D-17
routing table not assigned,D-20
second set of digits
is the same as the first digits passed,D-11
not collected,D-10
skill indirection used improperly,D-20
split queue is full,D-21
step skipped,D-3, D-8
no message left,D-8
that is, default treatment,D-8
steps
display event report,D-13
display events form,D-12
system clock change,D-21
time not set,D-18
unexpected
busy tone,D-3
intercept or reorder tone heard,D-3
network reorder or interce pt,D-3
silence after announcement,D-4
step skipped (that is, default treatment),D-3
unexpected intercept or reorder tone heard,D-8
vector processing halted at collect step, announcement
heard again upon return,D-6
vector processing stops,D-4
vector stuck,D-2, D-6, D-7
with busy,D-8
with ringback,D-8
vector with no steps,D-1 5
VRU script
not executed,D-7
terminated prematurely,D-7
wait digits not passed,D-7
wait step
music failed,D-19
ringback failed,D-19
U
upgrading
a call center to expert agent selection,K-1
to a call vectoring environment,B-7
using digits
to collect branching information,5-5
to select options,5-5