functions, 5-5
creating service observing vectors, 5-12passing digits to an adjunct, 5-12treating digits as a destination, 5-6using digits on the agent’s set, 5-10
using digits to collect branching information, 5-7using digits to select options, 5-10
hardware and software requirements, B-3purpose, 1-5,5-1
removing incorrect digits, 5-3variable length digit string, 5-3with VRI, 5-1
call route request, 9-2,9-5,9-7call treatment
customizing, 2-17personalization, 2-17
call vectoring benefits, 2-15definition, 1-1
difference between G2 and G3, E-8features, 1-5
adjunct routing, 1-6advanced vector routing, 1-5ANI/ii-digits,1-5
basic call vectoring, 1-5call prompting, 1-5look-ahead interflow, 1-5
principles, 1-6
removing incorrect digits, 5-4,5-16upgrading to, B-7
call vectoring command neutral vector command, A-62
call-back provisions diagram of, 11-23
caller needs
example table matching skills and needs, 10-3calling
a direct agent, 3-4
during non-business hours, 2-13CALLR-INFO button
format of display, 5-11cancelling ASAI route request, A-17chaining of vector steps, 3-2changing vectors, 2-4,B-7check-backup,3-13check-backup command, 2-11,A-26
example, 4-11
neutral vector command, 8-8,A-28,A-29success/failure criteria, A-83
syntax, A-26troubleshooting, D-4,D-5
checking
availability of split, 2-11queue capacity, 2-12
CMS
description of, F-1function, F-1
interactions
with adjunct routing, A-19with busy, A-25
with check digits, A-34with check-backup,A-29with converse-on,A-45with disconnect, A-47with goto step, A-53with goto vector, A-59with messaging, A-62with queue-to,A-66with route-to,A-73
with stop, A-77with wait-time,A-80
reports, F-14
for security use, I-2
Split Summary Report, F-14VDN Report, F-14
Vector Report, F-15standards, F-4
for interpreting split flows, F-6for interpreting VDN flows, F-4
using in expert agent selection environment, F-16collect digits, 3-3,A-31
collect digits command, 3-13,5-2entering an extension, 1-5success/failure criteria, A-83syntax, A-31troubleshooting, D-5
collecting and acting on information, 3-13collecting caller information, 2-17command category
for advanced vector routing, 6-1for ANI/ii-digits,7-1
for basic call vectoring, 4-2for call prompting, 5-2
command table
for advanced vector routing, 6-1for ANI/ii-digits,7-1
for basic call vectoring, 4-2for call prompting, 5-2
comparison operators, 3-15connecting to voice mail, 2-17considerations
adjunct routing, C-4basic call vectoring, C-1call prompting, C-2look-ahead interflow, C-3VDN return destination, C-5
control flow
type
conditional branching, 3-11sequential flow, 3-11unconditional branching, 3-11
controlling call processing, 1-5converse VRI calls
