AT&T 555-230-520 manual Disconnect Command, Purpose

Call Vectoring Commands

Disconnect Command

disconnect

Purpose

Ends treatment of a call and removes the call from the switch. Also allows the optional assignment of an announcement that will play immediately before the disconnect.

Syntax

disconnect after announcement <extension>

Valid Entries

extension: none or valid announcement extension

Requirements

Basic Call Vectoring software must be installed. Also, the relevant announcements must be administered and recorded.

Example

disconnect after announcement 2556

Operation

While the command’s optional announcement is playing, the call remains in queue and can be connected to an agent. When the announcement completes (or is not specified), the command forces a disconnect, ends the treatment of the call, and removes the call from the switch.

Answer Supervision Considerations

If the switch has not yet sent answer supervision, the switch does so immediately before disconnecting the call, whether an announcement is specified or not. If an announcement is specified, answer supervision is given before an attempt is made to connect the announcement. The exception is for ISDN calls, where the disconnect can occur without answer supervision being sent when an announcement is not played.

A-46Issue 4 September 1995