AT&T 555-230-520 manual Option in, not-in Vectoring G3V4 Enhanced only

goto step

minute: 00 to 59 (military format).

option: in, not-in (Vectoring (G3V4 Enhanced) only)

table: 1 through 5 (G3vs/s); 1 through 10 (G3i); 1 through 100 (G3r). The number of the Vector Routing Table containing the numbers to be used to compare against ani, ii-digits or digits collected with the collect digits command.

vdn: assigned vdn extension, active, latest. Active is the active called VDN as modified by VDN override rules. Latest is the VDN assigned to the vector in which the call is currently being processed.

Requirements

Basic Call Vectoring software must be installed for all the options. Call Prompting software is required for the digits option. Also, skills replace splits only if Expert Agent Selection (EAS) is optioned. Wildcard matching and the use of Vector Routing Tables require Vectoring (G3V4 Enhanced). In addition, to use the rolling-asa, expected-wait, and counted-callsconditions, the “Vectoring (G3V4 Advanced Routing” customer option must be enabled. To use ani and ii-digitsrouting, G3V4 or a later release is required and the “Vectoring (ANI/II-Digits Routing)” customer option must be enabled.

Examples

goto step 8 if available-agents in split 67 < 5

goto step 12 if calls-queued in split 51 pri t < 17

goto step 7 if time-of-day is mon 16:30 to tue 7:30

goto step 12 if calls-queued in skill 3rd pri t > 50

goto step 8 if available-agents in skill 1st < 10

goto step 11 if oldest-call-wait in split 26 pri t >= 20

goto step 6 if rolling-asa for split 9 > 30

goto step 10 if counted-calls to vdn 5372 > = 50

goto step 4 if ani in table 10 goto step 9 if ii-digits = 06

goto step 11 if expected-wait for call > 30

Issue 4 September 1995 A-51