AT&T 555-230-520 manual

Data Passing

■wait: This data type sends the expected wait time for a call in vector processing that is queued to at least one split. It is a value from 0 to 9999 seconds. If the call is not queued, or is queued only to splits with no working agents, only the # is outpulsed.

■‘‘#’’: This is the only character outpulsed. Outpulsing this character causes the corresponding prompt and collect command in the voice response script to be skipped.

■‘‘none’’: This data type causes no characters to be outpulsed. Also, no end-of-string pound character (#) is outpulsed, and no time delays are invoked.

DEFINITY always outpulses a pound character (#) at the end of each digit string. Where ‘‘#’’ is administered, or where the ‘‘digits’’ keyword is administered and the last digit collected from the caller is ‘‘#,’’only one ‘‘#’’ is outpulsed. No ‘‘#’’ is outpulsed when the keyword ‘‘none’’ is administered.

If <data_1> is administered as ‘‘none,’’ < data_2> mustlsoa be ‘‘none.’’

Any data to be passed to the VRU from DEFINITY is outpulsed in-band. Two time delays on the System Parameter-Features form (‘‘Converse first datadelay’’ and ‘‘Conversesecond data delay’’) are administrable by customers. These delays may range from 0 through 9 seconds, with a default of zero seconds for the converse first data delay and a default of two seconds for the converse second data delay. The delays may be needed to give the VRU time to invoke an application and allocate a touch-tone receiver to receive the passed digits.

If <data_1> is not ‘‘none,’’ the converse first data delay timer starts when thecall is answered by the VRU. Once the timer expires, the data_1 digits are outpulsed in-band to the VRU, followed by the end-of-string pound sign (#).

If <data_2> is not ‘‘none,’’ the converse second data delay timer starts when the end-of-string pound sign (#) from the first digit string is outpulsed. Once the timer expires, the data_2 digits are outpulsed in-band to the VRU, followed by the end-of-string pound sign (#).

No time delays are invoked when the keyword ‘‘none’’ is administered.

NOTE:

The outpulsing of digits is not heard by the caller.

If the VRU hangs up during the data passing phase, DEFINITY will log a vector event, reactivate vector processing at the next vector step, and ensure the VRU port is accessible for future calls.

Once all digits have been passed to the VRU, any audible feedback is disconnected.

NOTE:

At this point, control has effectively been passed to the VRU.

Issue 4 September 1995 H-5