AT&T 555-230-520 manual Announcement Command, Announcement extension

Call Vectoring Commands

Announcement Command

announcement

Purpose

Provides the caller with a recorded announcement.

Syntax

announcement <extension>

Valid Entries

Valid announcement extension number

Requirements

Basic Call Vectoring or Call Prompting software must be installed. Also, integrated board, aux trunk or analog (T&R or Lineside DS1) announcement equipment must be installed. Finally, the announcements themselves need to be administered and recorded. See “Recorded Announcements” in the DEFINITY Communications System Generic 3 Feature Description, 555-230-204, for more information.

Example

announcement 2982

Operation

The announcement is played from beginning to end unless an agent becomes available. In such a case, the announcement is interrupted and (if manual answering operation is assigned to the agent, or if calls are delivered to the agent on a manual answering basis) ringback is provided. If the call is queued, the call remains as such while the announcement is played. Any feedback provided before an announcement is continued until the announcement is played.

If an announcement command follows a failed adjunct routing command, the announcement is interrupted. If the adjunct routing command succeeds (that is, the switch receives a destination from the ASAI adjunct), the announcement terminates immediately.

A-22Issue 4 September 1995