AT&T 555-230-520 manual Vector Exercises, Example 7C Call-Back Provisions

Vector Exercises

ISD N/DNIS Call back

VDN 3333

Skill Pref 1: none Skill Pref 2:

Skill Pref 3:

Vector 3:

1.wait-time 0 secs hearing ringback

2.collect 5 digits after announcement

4000 (‘‘Please dial your 5-digit reservation number.’’)

3.adjunct routing link 1111

4. wait-time 10 secs hearing ringback

5.route-to number 3111 with cov n if unconditionally (VRU VDN)

Host

ASAI Database

Lookup-

Adjunct

Routing

Application

No reservation	Agent or
Go prompt for state	State’s VDN
	if agent unstaffed

Figure 11-14. Example 7C: Call-Back Provisions

After the number is dialed, the call is directed to VDN 3333, which points to Vector 3. Note there are no Skill Preferences assigned to VDN 3333. Also, VDN 3333 is the only VDN administered to point to Vector 3. Therefore, this VDN is used for calls from all states.

The collect digits command in Step 2 of the previous vector first requests the caller to enter his or her 5-digit reservation number and then collects the digits. Once the digits are collected, the adjunct routing command (if successful) in Step 3 causes the switch to send the collected digits (along with other information) to the host in the ASAI adjunct routing request. The host then uses these digits to perform a database lookup for the agent who made the reservation and the resort corresponding to the reservation. If the agent is currently logged in, the call is automatically routed to the agent. Once this happens, information on the relevant reservation is displayed at the agent’s data terminal, thus providing quicker and more personal service. On the other hand, if the agent is not logged in, the call is routed to Step 5, where the route to command unconditionally routes the call to the VRU VDN 3111 (discussed in the "General Number Dialing" section’).

Vector Exercises

This section presents several typical business world scenarios involving telephone usage, and it shows how to write one or more vectors to handle each of these scenarios.

Note that the vectors presented here are intended to be ‘‘suggested solutions.’’ The customer should take into account his or her requirements and budget in selecting and/or writing vectors.

Issue 4 September 1995 11-23