AT&T 555-230-520 manual Creating Service Observing Vectors, Remote Access Service Observing Vector

Functions and Examples

Creating Service Observing Vectors

As mentioned in Chapter 4, Service Observing vectors can be constructed to allow users to observe calls from a remote location or local station. When combined with Call Prompting, Service Observing vectors can route calls to:

■A Remote Access extension

■A Service Observing Feature Access Code (FAC) and extension entered by the user

■A Preprogrammed FAC and extension

Remote Access Service Observing Vector

The following vector connects a user to Remote Access. Once connected, the user can dial either a listen-only or listen/talk Service Observing FAC followed by the extension number to be observed. Although not required, Call Prompting increases security by providing passcode protection.

1.wait-time 0 secs hearing ringback

2.collect 5 digits after announcement 2300 (“Please enter your 5-digit security code.”)

3.goto step 5 if digits = 12345 (security code)

4.disconnect after announcement 2000

5.route-to number 5000 with cov n if unconditionally

6.stop

Figure 5-8. Remote Access Service Observing Vector

Issue 4 September 1995 5-13