Linksys EA-Series

Troubleshooting

Troubleshooting

This chapter can help you solve common setup issues and connect to the Internet. You can find more help from our award-winning customer support at linksys.com/support.

During setup

Your router was not successfully set up

If Setup did not complete, you can try the following:

Press and hold the Reset button on your router with a paperclip or pin for about 15 seconds (until the power indicator flashes), then run the Setup program again on the router’s CD.

Temporarily disable your computer’s firewall (see the security software’s instructions for help), then run the Setup program again on the router’s CD.

If you have another computer, use that computer to run the Setup program again on the router’s CD.

Windows XP Service Pack update

On Windows XP computers, Setup requires Service Pack 3 in order to work. If the currently installed Service Pack is older than version 3, you need to download and install Service Pack 3 before installing your router.

TIP

To temporarily connect to the Internet and download the required Service Pack, you can use the included Ethernet cable to connect your computer directly to your modem.

To install Service Pack 3:

1.Connect to the Microsoft Update website (update.microsoft.com/ windowsupdate).

2.Follow the instructions on the website or contact Microsoft if you need further help.

3.After downloading and installing Service Pack 3, run the Setup program on your router’s CD.

Your router’s appearance may vary

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Cisco Systems EA3500 manual Troubleshooting, During setup, Your router was not successfully set up