AT&T 555-230-520 manual Answer Supervision Considerations

Call Vectoring Commands

If the split (skill) number specified in the command is a valid message service split or skill (such as an AUDIX or a Message Server Adjunct), and if the extension is either a valid assigned extension or is administered as none (pre G3V4), or active or latest (G3V4 and later releases) the system attempts to terminate the call to the message service split (skill) for call answering service.

If the call is queued to the message service split (skill), or if the call terminates to an available message service agent or AUDIX voice port, the caller is connected to ringback (signifying successful termination), and vector processing terminates. Termination is unsuccessful, and vector processing continues at the next vector step if any one of the following is true:

■Split (Skill) queue is full.

■AUDIX link is down.

■All AUDIX voice ports are out of service.

■Message service split (skill) is DCS-AUDIX and all DCS trunks are busy.

If call termination is successful, and if the administered extension (or default VDN) is a message service subscriber, the caller can leave a message for the specified extension.

NOTE:

Agent and/or supervisor stations may be equipped with Automatic Message Wait (AMW) lamps to accommodate the ‘‘mail’’ specified in the messaging split (skill) command. The lamps can be assigned for VDNs or extensions used to access the messaging split (skill) and for which messages are to be left. When messages are left for these VDNs or extensions, the assigned AMW lamps light.

If the extension or VDN is not a subscriber of the message service, one of the following may occur:

■If the message service split (skill) is AUDIX, the caller receives ringback until he or she disconnects.

■If the message service split is a MSA, the caller may be answered by a message service agent, but no message is taken since the specified extension (default VDN) is not a MSA subscriber.

Answer Supervision Considerations

If answer supervision has not already been returned, it is returned when the messaging service port or station is connected to the call (that is, when the call is answered by the port or station).

Feature Interactions

The command can use an AUDIX or MSA hunt group in its operation.

A-62Issue 4 September 1995